1.Who We Are
1.1 Fluxvo Inc. ("we", "our", or "us") is a company registered in England and Wales, with its registered office at [Registered Office Address]. We provide FlowOrder AI, an operations intelligence platform that helps food and beverage wholesale distributors, suppliers and importers capture, verify and fulfil orders received across every channel their customers use (including email, voice and phone, WhatsApp, SMS, their web portal, fax, retailer portals, and sales representative apps) and keep those orders in sync with their existing systems. Our solutions are designed with data integrity, operational accuracy, and client control at the core.
2.Data Ownership and Privacy
2.1 Your data is your own. We do not claim ownership of any data you provide, including your order, customer and product records, or any output generated through the use of our Services.
2.2 We store your data only with your consent and only for as long as your subscription is active and reasonably necessary to provide the Services, including capturing, matching and fulfilling orders and keeping your systems in sync. Following termination of your subscription, we handle your data in accordance with clause 9.4 below, unless a longer period is otherwise agreed with you in writing or required by law.
2.3 All data is encrypted and securely handled using closed systems. We do not use open platforms or public repositories.
2.4 We will not use your data to train, fine-tune or improve any general or third-party artificial intelligence model. Your data is processed solely to deliver the Services to you.
2.5 For full details on how we handle your information, please refer to our Privacy Policy. Where we process personal data on your behalf, our data processing addendum applies in addition to these Terms.
3.Use of Our Services
3.1 By using our Services, you agree to:
- (a) use the platform in a lawful and ethical manner;
- (b) not attempt to compromise or interfere with our systems or infrastructure; and
- (c) not replicate, resell, or misuse our intellectual property or outputs.
3.2 We may suspend or terminate access where these Terms are breached, in accordance with the notice and remedy process set out in clause 9.
4.Account Access
4.1 You may be required to register an account to use certain features, including the FlowOrder AI dashboard.
4.2 You are responsible for maintaining the confidentiality of your credentials and for all activity carried out under your account.
4.3 Please inform us immediately of any unauthorised use of your account.
5.Fees, Payment and Money-Back Guarantee
5.1 Some Services may be subject to fees, as set out in your custom proposal, on our public pricing pages, or in your Account. Standard onboarding and setup is provided at no additional charge unless we agree otherwise with you in writing.
5.2 All fees are due as stated on your invoice. Services will not commence until payment is received.
5.3 Except as set out in clauses 5.4 and 5.5, payments are non-refundable.
5.4 Money-back guarantee. If you are not satisfied with the Services within the first 30 days of your first paid month, we will refund that month's fees in full. No notice period applies. To claim, you need only send us a written request (by email to hello@fluxvo.com) within that 30-day window, and we will process the refund to your original payment method. This guarantee applies once, to your first paid month.
5.5 Service downtime. If the Services become completely unavailable during your time with us, we will agree appropriate compensation with you, which may take the form of service credits or a refund of fees relating to the period of unavailability. This does not apply to unavailability caused by scheduled maintenance notified in advance, by your own systems or connectivity, or by events outside our reasonable control.
6.Confidentiality
6.1 All data, credentials, and documentation shared with us are treated as strictly confidential.
6.2 We will never share your information with third parties unless required by law or expressly authorised by you.
6.3 All access credentials are stored securely and used only for the purpose of fulfilling our Services. Where we are given access to your systems, including any ERP, WMS, order management system or retailer portal, we will access them only to the extent necessary to deliver the Services to you.
7.Intellectual Property
7.1 We retain ownership of all proprietary frameworks, tools, and processes used in delivering our Services, including FlowOrder AI and its underlying models and software.
7.2 You retain full ownership of your own data and any outputs created through your use of the Services.
8.Limitation of Liability
8.1 To the extent permitted by law, and subject to clause 8.3, Fluxvo will not be liable for any indirect or consequential losses, including but not limited to lost profits, lost data, or reputational damage.
8.2 Subject to clause 8.3, our total aggregate liability for all other claims arising out of or in connection with the Services is limited to the total amount paid by you for the Services in the 12 months prior to the claim.
8.3 Exceptions. The exclusion in clause 8.1 and the cap in clause 8.2 do not apply to our liability arising from:
- (a) any breach by us of our confidentiality obligations under clause 6;
- (b) any breach by us of our data protection obligations under clause 2 or under applicable data protection law;
- (c) our gross negligence or wilful misconduct;
- (d) death or personal injury caused by our negligence;
- (e) fraud or fraudulent misrepresentation; or
- (f) any other liability that cannot lawfully be limited or excluded.
8.4 In respect of the matters listed in clauses 8.3(a) and 8.3(b), our aggregate liability is limited to the greater of £50,000 or three times the total amount paid by you for the Services in the 12 months prior to the claim. In respect of the matters listed in clauses 8.3(c) to 8.3(f), our liability is unlimited to the extent that the loss is directly caused by us.
8.5 Outputs generated by our Services (including matched orders, picklists and fulfilment recommendations) are intended to assist you and should be reviewed by you before being relied upon. We are not liable for decisions you take on the basis of those outputs.
9.Suspension and Termination
9.1 You may cancel the Services at any time. No penalties or cancellation fees apply unless contractually agreed otherwise.
9.2 Where we believe you have breached these Terms, we will give you written notice setting out the alleged breach and allow you a reasonable period of 30 days to remedy it before we suspend or terminate your access. We will not suspend or terminate if the breach is remedied within that period.
9.3 Clause 9.2 does not apply where the breach is incapable of remedy, or in cases of serious breach, being non-payment, unlawful use of the Services, or infringement of our intellectual property rights. In those cases we may suspend or terminate access immediately on written notice.
9.4 On termination, we will, on your written request, make your data available for export in a commonly used format for 60 days, and will then delete it in accordance with clause 2.2.
10.Governing Law
10.1 These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protections available under your local laws. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of these Terms.
11.Changes to These Terms
11.1 We may revise these Terms from time to time. Where a change is material and affects your rights or obligations, we will notify you in writing at least 30 days before it is due to take effect, and provide you with the updated Terms for your review.
11.2 Material changes will not be deemed automatically accepted. If you do not accept a material change, you may notify us before the change is due to take effect, in which case the existing Terms will continue to apply for the remainder of your current term, or you may terminate the Services without penalty and receive a refund of any fees prepaid for the period after termination.
11.3 Non-material changes, such as corrections, clarifications or updates to our contact details, will be published on this page and take effect on publication.
12.Contact Us
If you have any questions about these Terms, you can contact us at:
Fluxvo Inc.
[Registered Office Address]
Email: hello@fluxvo.com